Shopping with us is simple:

1. Browse our products.
2. Add your desired items to the cart.
3. Proceed to checkout.
4. Enter your shipping details.
5. Complete the payment using your preferred payment method.
6. You'll receive an order confirmation via email or SMS once your order is successfully placed.

No. You may be able to place an order as a guest, depending on the website's checkout options. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

We support secure online payment methods, including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Popular Digital Wallets
• Cash on Delivery (if available)

Available payment options may vary depending on your location.

Yes. Your payment security is important to us. All online payments are processed through trusted and secure payment gateways that use industry-standard encryption to protect your information.

Once your order is shipped, we'll send you a tracking link or tracking number via email or SMS. You can use it to check your shipment's delivery status at any time.

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Cities: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Yes. We may offer free shipping on selected products or orders above a specified value. Any ongoing free shipping offers will be displayed during checkout.

Yes. We deliver to most serviceable locations across India through our trusted courier partners. Delivery availability may vary based on your PIN code.

Please contact our customer support team immediately. If your order has not yet been dispatched, we'll do our best to update the delivery address. Once the order has been shipped, changes may not be possible.

Yes. Orders can usually be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. Please refer to our Return & Refund Policy for further assistance.

Yes. If you receive a damaged, defective, incorrect, or missing product, you may request a return or replacement according to our Return & Refund Policy.

Certain healthcare, wellness, and personal care products may not be eligible for return once opened due to hygiene and safety reasons.

After your returned product has been received and approved, refunds are generally processed within 5–10 business days, depending on your payment method and bank.

If your order arrives damaged or incorrect, please contact our customer support team within **48 hours** of delivery and share:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

We'll review your request and work to resolve it as quickly as possible.

Absolutely. We are committed to offering high-quality products that meet our quality standards. Every product is carefully sourced, handled, and packed before dispatch.

Our products are intended to support general health and wellness. However, if you are pregnant, nursing, taking medication, have allergies, or have an existing medical condition, we recommend consulting your healthcare professional before using any product.

Yes. Protecting your privacy is important to us. Your personal information is handled securely and in accordance with our Privacy Policy. We never sell your personal data to third parties.

Only if you've chosen to receive them. You can unsubscribe from promotional emails or messages at any time using the unsubscribe option or by contacting our support team.

Our customer support team is always happy to assist you with:

• Product information
• Order updates
• Shipping questions
• Returns and refunds
• Payment issues
• General inquiries

You can reach us through the contact details provided on our website.

We're always here to help.

If you couldn't find the answer you were looking for, please don't hesitate to contact our customer support team. We'll be happy to assist you and ensure you have the best possible shopping experience with Natravya Healthcare Private Limited.

Thank you for choosing us. We appreciate your trust and look forward to serving you.