PRIVACY POLICY
Your Privacy Matters to Us
Welcome to Natravya Healthcare Private Limited.
We believe that trust is the foundation of every relationship, and that includes how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data when you visit our website or purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide you with a smooth and personalized experience, we may collect the following types of information:
Personal Information
When you create an account, place an order, subscribe to our newsletter, contact our support team, or participate in promotions, we may collect:
- Full Name
- Email Address
- Mobile Number
- Billing and Shipping Address
- Date of Birth (if voluntarily provided)
- Account Login Information
Any information you choose to share while communicating with us
Order & Transaction Information
When you make a purchase, we may collect information related to:
- Products ordered
- Order history
- Delivery details
- Payment status
- Refund or return requests
Technical Information
Whenever you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Date and Time of Visit
- Pages Viewed
- Referral Source
This information helps us improve our website performance and customer experience.
How We Use Your Information
Your information helps us provide better products and better service.
We may use your information to:
- Process and deliver your orders
- Verify payments and prevent fraud
- Provide customer support
- Respond to your questions or requests
- Improve our website and services
- Personalize your shopping experience
- Send order updates and delivery notifications
- Inform you about new products, offers, and promotions (only where permitted)
- Comply with legal and regulatory requirements
We only collect information that is reasonably necessary to provide our services.
Marketing Communications
If you subscribe to receive updates from us, we may occasionally send emails, SMS, or WhatsApp messages about:
- New product launches
- Exclusive offers
- Wellness tips
- Seasonal promotions
- Company updates
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting our customer support team.
Payment Security
Your payment security is extremely important to us.
- Natravya Healthcare Private Limited does not store your complete credit card, debit card, UPI PIN, CVV, or internet banking credentials.
- Payments are securely processed through trusted third-party payment gateways that use industry-standard encryption and security practices.
Cookies & Website Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep you logged in
- Understand website traffic
- Improve website performance
- Provide relevant product recommendations
You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
How We Share Your Information
We respect your privacy and never sell your personal information.
Your information may only be shared with trusted service providers who help us operate our business, such as:
- Payment Gateway Providers
- Courier & Logistics Partners
- Cloud Hosting Providers
- Customer Support Platforms
- Technology Service Providers
- Marketing Service Providers (where applicable)
These partners are required to protect your information and use it only for the services they provide on our behalf.
We may also disclose information if required by law, court order, or government authority.
Data Security
Protecting your information is one of our highest priorities.
We use appropriate technical, administrative, and organizational security measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
While no online system can guarantee absolute security, we continuously work to maintain strong security standards.
Data Retention
We retain your personal information only for as long as it is necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Improve our services
Once your information is no longer required, we securely delete or anonymize it wherever reasonably possible.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw your consent
- Update your account information
- Object to certain processing activities
To exercise any of these rights, you may contact our customer support team.
Children's Privacy
Our website is intended for individuals who are at least 18 years of age or who use the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
Once you leave our website, their privacy practices are governed by their own policies. We encourage you to review their Privacy Policies before sharing any personal information.
Updates to This Privacy Policy
As our business grows and privacy laws evolve, we may update this Privacy Policy from time to time.
Whenever significant changes are made, the updated version will be published on this page along with the revised effective date.
We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the contact details available on our website.
We will make every reasonable effort to respond promptly and assist you.
Your Trust Means Everything to Us
At Natravya Healthcare Private Limited, protecting your privacy is not just a legal responsibility—it's an important part of earning and maintaining your trust.
We are committed to handling your information responsibly, securely, and transparently while delivering products and services that support your health and well-being.