SHIPPING POLICY
At Natravya Healthcare Private Limited, we understand that receiving your order on time is an important part of your shopping experience. We are committed to processing and delivering every order as efficiently and carefully as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins preparing it for dispatch.
- Most orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festivals, promotional events, or periods of high order volume, processing times may be slightly longer.
You will receive an email or SMS confirmation once your order has been dispatched.
Shipping Coverage
We currently deliver to most locations across India through our trusted courier and logistics partners.
If delivery is unavailable in your area, our customer support team will notify you and assist you with the available options.
Estimated Delivery Time
Delivery timelines depend on your location and the courier service.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions on selected products or minimum order values.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking information to monitor the delivery status through our courier partner's website.
Delivery Attempts
Our delivery partners will make reasonable attempts to deliver your order.
If delivery cannot be completed because:
- The delivery address is incorrect,
- The recipient is unavailable,
- The contact number is unreachable, or
- The package is refused,
The shipment may be returned to us. Additional shipping charges may apply if re-delivery is requested.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery details while placing an order.
Please ensure that your:
- Name
- Shipping Address
- Landmark (if applicable)
- Mobile Number
- PIN Code
are correct before confirming your order.
Natravya Healthcare Private Limited cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Open Packages
We recommend checking your package at the time of delivery.
If you notice that the package appears damaged, tampered with, or opened before delivery, please:
- Refuse to accept the package whenever possible.
- Take clear photographs of the package.
- Contact our customer support team as soon as possible with your order details.
We will investigate the issue and provide an appropriate resolution.
Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, including:
- Extreme weather conditions
- Public holidays
- Government restrictions
- Courier operational delays
- Natural disasters
- Transportation disruptions
We appreciate your patience and understanding in such situations.
International Shipping
At present, "Natravya Healthcare Private Limited" primarily ships within India.
If international shipping becomes available in the future, the applicable countries, shipping charges, customs duties, and delivery timelines will be updated on our website.
Lost Shipments
If your order is marked as delivered but you have not received it, please contact us within 7 days of the delivery date.
Our team will coordinate with the courier partner to investigate the matter and assist you with the next steps.
Contact Us
If you have any questions about your shipment or delivery, our customer support team is here to help.
Please contact us using the contact information available on our website, and we will do our best to assist you promptly.
Thank You for Shopping with Us
We sincerely appreciate your trust in Natravya Healthcare Private Limited. Every order is packed with care, and we remain committed to delivering quality products safely, securely, and as quickly as possible.