RETURN POLICY
At Natravya Healthcare Private Limited, your satisfaction is important to us. We strive to deliver high-quality healthcare, wellness, Ayurvedic, herbal, nutraceutical, and personal care products that meet your expectations.
If something isn't right with your order, we're here to help. This policy explains when a return, replacement, or refund may be requested and how the process works.
Return Eligibility
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product was missing from your order.
- The product was delivered in a tampered or leaking condition.
- The item received is significantly different from what was ordered.
To be eligible, you must notify us within 48 hours of receiving your order and provide clear photographs or videos showing the issue.
Non-Returnable Products
For hygiene, safety, and quality reasons, the following items cannot normally be returned:
- Opened or used healthcare products
- Opened herbal or Ayurvedic products
- Nutraceutical supplements after the seal has been broken
- Personal care or cosmetic products that have been opened or used
- Products damaged due to improper handling or misuse after delivery
- Items purchased during clearance or special promotional sales, unless received damaged or incorrect
These restrictions help ensure the safety and quality of all products for our customers.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your Order Number
- Product Name
- Clear photographs of the product
- Images of the outer packaging (if damaged)
- A brief description of the issue
After verification, we will arrange a suitable resolution, which may include a replacement or refund, depending on the situation.
Return Process
If your return request is approved:
1. Our team will provide return instructions.
2. The product should be returned in its original packaging along with all accessories, labels, invoices, and promotional items (if any).
3. Once we receive and inspect the returned product, we will notify you of the outcome.
Please do not send products back without prior approval from our customer support team.
Refund Process
Once your returned product has been received and successfully inspected, any eligible refund will be processed.
Refunds are generally issued to the original payment method used during purchase.
Estimated processing times:
- UPI/Wallet: 2–5 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–10 business days
Actual credit timelines may vary depending on your bank or payment provider.
Replacement Policy
Where applicable, we may offer a replacement instead of a refund.
Replacements are subject to:
- Product availability
- Verification of the reported issue
- Approval by our quality assurance team
If the requested product is unavailable, we may issue a refund instead.
Order Cancellation
Before Shipment
Orders may be cancelled before they are dispatched by contacting our customer support team.
If the cancellation is successful, a full refund will be processed.
After Shipment
Once an order has been dispatched, it cannot usually be cancelled. However, you may still be eligible for a return if your order meets the conditions described in this policy.
Situations Where Refunds May Not Be Approved
Refunds may not be approved if:
- The return request is made after the specified reporting period.
- The product has been opened, consumed, or used (unless defective).
- The product is returned without original packaging.
- The damage occurred after delivery due to improper handling.
- Incorrect delivery information was provided by the customer.
- The issue cannot be verified through the information provided.
Delayed or Missing Refunds
If you have not received your refund within the expected time:
1. Check your bank account or payment method.
2. Contact your bank or payment provider, as processing times may vary.
3. If you still need assistance, please reach out to our customer support team with your order details.
We will be happy to assist you.
Our Commitment
At Natravya Healthcare Private Limited, we are committed to delivering quality products and a positive shopping experience. Every return or refund request is reviewed carefully and fairly, with the aim of resolving concerns as quickly as possible.
Your trust is important to us, and we continuously work to improve our products and services based on your feedback.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with your order, please contact our customer support team using the contact details available on our website.
We are always happy to help.