TERMS & CONDITIONS
Welcome to Natravya Healthcare Private Limited
Thank you for visiting the website of Natravya Healthcare Private Limited. We are delighted to have you here. Our goal is to provide high-quality healthcare, wellness, herbal, Ayurvedic, nutraceutical, and personal care products while ensuring a safe and transparent shopping experience.
These Terms & Conditions explain the rules that apply when you use our website, browse our products, or place an order. By accessing or using our website, you agree to follow these Terms. If you do not agree with any part of them, we kindly request that you do not use our website.
Using Our Website
Our website is intended to help you learn about our products and make purchases with confidence. When using our website, you agree to use it responsibly and only for lawful purposes.
You also agree not to misuse the website, attempt unauthorized access, or interfere with its normal operation.
About Us
Natravya Healthcare Private Limited** is committed to offering carefully selected healthcare, wellness, herbal, Ayurvedic, nutraceutical, cosmetic, and personal care products that support everyday well-being.
We continuously work to improve our products and services so that our customers receive the best possible experience.
Eligibility
To place an order on our website, you should be at least 18 years of age or use the website under the guidance of a parent or legal guardian.
When creating an account or placing an order, please ensure that the information you provide is accurate and up to date. This helps us process your orders smoothly and communicate with you when needed.
Product Information
We make every effort to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate.
However, slight variations in packaging, colors, or product appearance may occur due to manufacturing updates or photography.
We reserve the right to update product information, pricing, or availability at any time without prior notice.
Pricing & Payments
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Payments can be made using the payment options available during checkout. Your payment information is processed securely through trusted payment partners. We do not store your complete card or banking details on our servers.
If we are unable to verify your payment or detect unusual activity, we may cancel or hold your order for verification.
Order Confirmation
Once you place an order, you will receive an acknowledgement via email or SMS confirming that we have received your request.
Please note that this confirmation does not guarantee acceptance of your order. Orders are confirmed only after successful payment verification, product availability, and internal quality checks.
If we are unable to fulfil your order for any reason, we will inform you promptly and process any eligible refund.
Shipping & Delivery
We strive to dispatch and deliver your order as quickly as possible.
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, festivals, public holidays, or other unforeseen circumstances.
While we work closely with our delivery partners, delays beyond our control may occasionally occur.
Please ensure that the shipping address and contact details provided during checkout are correct to avoid delivery issues.
Returns & Refunds
Your satisfaction is important to us.
If you receive a damaged, defective, or incorrect product, please contact our customer support team within the time specified in our Return & Refund Policy.
For hygiene and safety reasons, certain healthcare and personal care products may not be eligible for return once opened or used unless required by applicable law.
Your Responsibilities
When using our website, we ask that you:
- Provide accurate information while placing orders.
- Keep your account credentials secure.
- Respect the rights of other users.
- Use our website only for legitimate purposes.
You agree not to upload harmful software, engage in fraudulent activities, copy website content without permission, or attempt to disrupt the operation of the website.
Intellectual Property
Everything you see on this website—including our logo, brand name, product descriptions, images, graphics, content, designs, and software—is owned by or licensed to Natravya Healthcare Private Limited.
These materials are protected under applicable intellectual property laws and may not be copied, reproduced, modified, or distributed without our prior written permission.
Health Information
Our products are developed to support health and wellness. However, the information provided on this website is intended for general educational purposes only and should not be considered medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved under applicable regulations.
If you have any medical condition, are pregnant, nursing, taking medication, or have specific health concerns, we recommend consulting your healthcare professional before using any product.
Limitation of Liability
We work hard to ensure that our website remains accurate, secure, and available.
However, we cannot guarantee uninterrupted access at all times. To the fullest extent permitted by law, Natravya Healthcare Private Limited shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.
Our liability, where applicable, will not exceed the amount paid for the relevant product.
Privacy
Your privacy matters to us.
Any personal information you provide is collected, used, and protected in accordance with our Privacy Policy. We encourage you to read our Privacy Policy to understand how your information is handled.
Changes to These Terms
As our business grows and regulations evolve, we may update these Terms & Conditions from time to time.
Any changes will be published on this page and will become effective immediately upon posting. We encourage you to review this page periodically.
Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes relating to the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts where the registered office of Natravya Healthcare Private Limited is located.
Contact Us
If you have any questions about these Terms & Conditions or need assistance, our customer support team will be happy to help.
Please contact us using the details available on our website.